Returns and Exchange

What is your online return policy?

 

We offer an exchange/refund within 30 days of your initial purchase. The products must be in their original conditions (perfect condition to sell) and have not worn, used, damaged, washed or altered.

 

We do not accept the products without the original tags attached and sale items are not applicable for exchange/refund.

 

Do I need to pay for return postage?

 

Yes, you will be responsible for the return postage. We do not cover the return postage fee. We also highly recommend using traceable delivery service to ensure your parcel is safe and secured.

 

I want to make an exchange/refund, where do I start?

 

For a return, please make sure you meet all the requirements mentioned in our online return policy.

Get in touch at hello@krincollective.com with the title Exchange/Refund along with your order number and simply state a reason why you're returning the items. We will then assist you with the process. We usually get back within 24 hours to make the process as seamless as possible. 

We encourage you to reuse the original parcel bag to reduce waste. A little kind act to our mother earth.

 

What if I get a faulty?

 

We work diligently hard to deliver beautiful high quality products. If you concern about faulty/damaged product, please kindly contact us along with imagery proofs of damages and we can assist you from there.

 

I want to exchange something to different size or colour!

 

You absolutely can, the sizes and colours for each style may be vary depend on the current stock available so the best option is to get in touch, and we can assist you from there.